Is your TSC order not quite what you had in mind? That's okay! We know it can be difficult shopping online sometimes, and don't worry, we can be indecisive sometimes too! We can organise either an exchange or refund for you, just a few things to note:
- We can exchange/refund orders up to 30 days after you have recieved your order
- The Somewhere Co. does not accept returns or exchanges on end of season or final clearance items or earrings for hygiene reasons
- Items being exchanged/returned must be in unused and clean, saleable condition with packaging and tags attached
- Shipping for the return/exchange is at the customer's own cost
- We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/refund if the item goes missing in transit
A refund will be made to the original form of payment, excluding the cost of the shipping. In the event a customer was eligible for free shipping on their original order and wishes to return an item/s which will bring the total order value under the free shipping threshold ($100), the shipping cost ($9.95) will be deducted from the refund.
Alternatively, you're more than welcome to return/exchange the item at one of our stores, or at our warehouse by appointment - email firstname.lastname@example.org to arrange an appointment at our warehouse.