Shipping and Returns

Got a question that you desperately need answered? Well, we are here to help! We’ve answered some of our most frequently asked questions below, and you can find more information about Frequently Asked Questions Here.

Still can't find what you’re after? Never fear, we’ve got you. You can reach us here:


Phone: 0434 711 422

Our Customer Happiness team are available Monday to Friday between 9:00am and 2:00pm. If you reach out over a weekend or on a Public Holiday, we will come back to you on the next business day.


Shipping Information

Our order are shipped with Australia Post and SEKO Courier Service. Parcels can be sent with either authority to leave, or safe drop.

How much is shipping?

We offer free shipping on Australian orders over $100 and a flat $9.95 fee for all other orders. Shipping to New Zealand is $9.95 NZD for standard shipping and $14.95 NZD for express + free shipping for all orders over $100 NZD.

How long will it take for my order to arrive?

Once your order has landed in our hot lil' hands, our warehouse team will process and dispatch your order within 1 to 3 business days. Unless, of course, you have pre-ordered something, in which case please check the product description for the estimated delivery date (more on that below...)

The shipping estimated below are from the date of dispatch. If you live ina rural area, your order may take slightly longer!


1-2 business days


3-4 business days


2-3 business days


2-4 business days


3-4 business days


4-6 business days


6-10 business days


3-4 business days


2-5 business days

New Zealand Standard

2-5 business days

New Zealand DHL Express

1-2 business days

Do you ship internationally?

At the moment, we offer flat rate shipping to New Zealand and the UK. If you are located in the USA, please head to our USA website here. If you live elsewhere and would LOVE to get your hands on our goodies, please shoot us an email at and we'll see what we can do! Please note, your order may be subject to international duties and customs fees. Please check the destination countrie's guidelines around international shipping.

How do I track my order?

You will receive an order confirmation email once you place your order. You'll recieve another email once your goodies hit the road, that one will contain your tracking details and a handy link to your tracking. Can't find the email? Make sure to check your junk as we may be hiding in there. Can't find it? Reach out to our Customer Happiness Team here.

I paid for express shipping, when will my order be dispatched?

Upgrading to Express Postage expedited the shipping time after your order leaves us, however, orders are still processed and packed in order of when the order was placed. In non-peak times (outside of sale or holiday periods) order are dispatched within 1 to 3 business days.

I have purchased a pre-order item - when is it coming?

You eager beaver! We've added the estimated delivery time for all pre-order items to the product description, this is when we expect the items to arrive to our warehouse. However, sometimes unexpected events delay our product shipments - bad weather etc. If any such delays delays occur, we will be sure to update you on your order status via email.

If you have ordered a pre-order products along with other in stock items, your order will be shipped all together once the pre-ordered product arrives. If you need your other items sooner, we recommend placing 2 orders - one with the items that will ship now and the other for the pre-order items. If you have placed one order by mistake but need to change this, we can organise spit shipment for an additional delivery fee. Just sent us an email at

Do you ship to PO boxes, parcel lockers or parcel collect?

Yep! We ship with Australia Post so we're able to ship to PO boxes, parcel lockers and parcel collect.

My parcel is taking an awfully long time to arrive...

Damn snail mail! Unfortunately, once a parcel leaves our warehouse there isn't much we can do to speed up the process. Once it is in the hands of the posties, sometimes there can be delays due to hiccups along the way - think bad weather or train derailments. Please keep an eye on your tracking, if there has been a considerable delay please reach out to Aus Post or SEKO directly.

My tracking says my order has been delivered but I can't find it anywhere!

We ship with signature on delivery to ensure the safe and secure delivery of your parcels, so this should not be happening unless you have opted for authority to leave. Sometimes, couriers can leave parcels in obscure places, so make sure you've checked everywhere on you rproperty, and even with your neighbours too. If you still can't find your parcel, you can lodge a missing parcel enquiry directly with the courier or postal service. If you're having trouble, please send us an email at or simply let us know that this is the situation so we can help and keep an eye on it too!

My order is being returned to sender!

There may have been an issue with your delivery address, and if your package is unable to be delivered, we will contact you to organise a re-delivery at your cost. If we're not able to get in contact, you will be refunded the purchase cost minus the shipping charges.

Returns & Exchanges

My product arrived faulty/broken, what can I do?

Oh no! We are so sorry this has happened. How frustrating for you.

If your item has arrived broken, please reach out to us with your your order number and photos of both the broken item, along with the outside of the parcel and a snap of the postage label too. We can either organise a replacement to be sent or a refund if you would prefer.

If there's a fault with your product, please send us an email with your order number as well as all the details including photos. We will organise either a replacement with shipping at our cost or a refund if you prefer.

Agaim, we're so very sorry you've experienced this. Let us fix it for you quick sticks!

I've changed my mind and would like to exchange or return my order.

Is your TSC order not quite what you had in mind? That's okay! We know it can be difficult shopping online sometimes, and don't worry, we can be indecisive sometimes too! We can organise either an exchange or refund for you, just a few things to note:

  • We can exchange/refund orders up to 30 days after you have recieved your order
  • The Somewhere Co. does not accept returns or exchanges on end of season or final clearance items or earrings for hygiene reasons
  • Items being exchanged/returned must be in unused and clean, saleable condition with packaging and tags attached
  • Shipping for the return/exchange is at the customer's own cost
  • We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/refund if the item goes missing in transit

A refund will be made to the original form of payment, excluding the cost of the shipping. In the event a customer was eligible for free shipping on their original order and wishes to return an item/s which will bring the total order value under the free shipping threshold ($100), the shipping cost ($9.95) will be deducted from the refund.

Alternatively, you're more than welcome to return/exchange the item at one of our stores, or at our warehouse by appointment - email to arrange an appointment at our warehouse.