Got a question that you desperately need answered? Well, we are here to help! Have a read of our most frequently asked questions and hopefully you find the answer you're looking for. Still can't find it? Then feel free to shoot us an email at firstname.lastname@example.org and we'll get back to you within three business days.
How do I track my order?
You should have received an order confirmation email, as well as an email once your order is dispatched containing your tracking details. We don't think we're trashy (although after a few wines... ;) ), but we may end up in spam so be sure to check your junk inbox!
How long will it take my order to arrive?
Please note we are currently experiencing higher than normal order volumes. We are working as fast as we can and will aim to get your order out within 5 business days! After that it's all up to your postie! Please note, there may be slight delays with postal and courier services due to COVID-19. International orders may experience delays up to 4 weeks, if not dispatched from our USA warehouse. Orders will be delivered with contactless delivery, and may be left if safe to do so. Please leave specific delivery details in your order notes if you have any!
The shipping estimates below (from date of dispatch) will give you an idea of when you can expect your TSC goodies to arrive. If you live in a rural area, your order may take slightly longer!
|QLD, NSW||1-3 business days|
|VIC, ACT, TAS||3-7 business days|
|SA, WA, NT||5-10 business days|
|New Zealand||5-10 business days|
|USA||7-15 business days (unless shipping from our USA warehouse)|
Hey I live in Brisbane - can I pick up my order?
You sure can! We offer click and collect which means you get your order whenever you want AND free shipping! Simply select 'Click & Collect' at checkout. You'll receive an email from us when your order is ready to be picked up (usually within 1 business day) and with instructions on when and where to pick up.
I have purchased a pre-order item - when is it coming?
You eager beaver! Pre-order items have their estimated delivery time listed in the product description so that's when you can expect it. However, sometimes unavoidable situations can occur (like really crazy, pandemic-level situations, just as an example :P ) which can cause unexpected delays to our product shipments. If any such delays occur, we will be sure to update you on your order status via email. If you have ordered a pre-order product along with other in stock items, your order will be shipped all together once the pre-order product arrives. If you need your other items sooner, we can organise split shipment for an additional delivery fee. Just send us an email at email@example.com!
Can I change or cancel my order once I've placed it?
If you want to change or cancel your order (we get it! We can be indecisive too!), please send us an email at firstname.lastname@example.org with your order details as soon as possible and we will try to help. However, if your order has already been dispatched (we're a speedy bunch), we won't be able to make any changes. If you'd still like to return it - and seeing it in the flesh hasn't changed your mind - please see our returns and refunds policy here.
I forgot to put in my discount code, can I apply it after the order is processed?
Unfortunately, once an order has been confirmed, we can't apply any discount! We know how annoying it can be when you forget to add the code, but a lot of the time once you place an order, we've already started processing it.
There's a problem with my order!
If you've received your order and aren't 100% happy with it - whether it doesn't suit your needs, is faulty, or you've just changed your mind - we do offer returns and refunds. For more information, head here!
Where are your products made?
We are an Australian owned, operated and designed company based in Brisbane. We work with small, family-owned factories in China to bring our creations to life. Each of these factories and their conditions have been heavily screened to meet our standards. We work very closely with them throughout the entire process, and Ellen, our founder, is in daily contact with them.
Partnering with these factories gives us the opportunity to create a high quality, well-priced product range. As a result, we can then support and work with many Australian businesses and provide them with some of their best-selling products. Their success has a positive flow on effect in their local communities. We also have a core team of 10 employees and engage external contractors such as digital specialists, designers, couriers, artists, communications specialists, and many more.
Purchasing + Shipping
How much is shipping?
We offer free shipping on Australian orders over $60 (woohoo!) and a flat $9.95 fee for all other orders. Shipping to New Zealand is a flat rate of $15, and the USA and UK are $20.
Do you ship internationally?
At the moment, we offer flat rate shipping to New Zealand, the USA and UK. We have a USA warehouse which can also ship stock across the USA a bit quicker! If you live elsewhere and would LOVE to get your hands on our goodies, please shoot us an email at email@example.com and we'll see what we can do!
The product I want is out of stock!
Looks like you have good taste then! ;) You can sign up for notifications via the product listing if you would like to know when we restock it. Some products will open for pre-order so you can make sure you secure yours. If we run out of stock after you've placed your order (we are SO sorry, but hey, technology can really stuff us around sometimes), you have the option of a refund, swapping it for a different product or waiting until it comes back in stock.
What can I pay with?
We accept Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, Google Pay and Shop Pay.
Can I have my order sent as a gift?
Why yes, of course you can! Even if it's just to yourself ;) Make sure you enter the details of the recipient in the delivery address section. Let us know that it is a gift in the notes section of your order so we can exclude the invoice. We also offer gift wrapping for $2 - just check the gift wrapping box before checking out. Unfortunately, though, we are unable to wrap large items like our picnic rugs and cooler bags. You can also choose to add one of our greeting cards and write the gift message in notes. We'll hand write your message and include it in the package!
Press + Media
How can I share the TSC love?
Wow - can we just say, we are so flattered! Come hit us up over on our socials, we are @thesomewhereco and @thesomewhereco.mini (show us those cute baby faces!) on Instagram, and The Somewhere Co. on Facebook. We can't wait to see you! Make sure you tag us!
Where should I direct my press enquiry?
Simply send us an email at firstname.lastname@example.org!