Shipping Information
Our orders are shipped with Australia Post. To ensure our parcels are delivered safely and securely, we do not offer authority to leave and parcels must receive a signature on delivery.
How much is shipping?
We offer free shipping on Australian orders over $100 and a flat $9.95 fee for all other orders. Shipping to New Zealand is a flat rate of $20, and the UK is $30.
Do you ship internationally?
At the moment, we offer flat rate shipping to New Zealand and the UK. If you are located in the US, please head to our USA website. If you live elsewhere and would LOVE to get your hands on our goodies, please shoot us an email at help@thesomewhereco.com and we'll see what we can do! Please note, your order may be subject to international duties and customs fees. Please check the destination country's guidelines around international shippments.
How long will it take my order to arrive?
We aim to dispatch orders 1-3 business days after ordering, and after that it's all up to your postie! Please note, depending on changing circumstances around Australia, there may be slight delays with postal and courier services due to COVID-19. International orders may experience delays up to 4 weeks.
The shipping estimates below (from date of dispatch) will give you an idea of when you can expect your TSC goodies to arrive. If you live in a rural area, your order may take slightly longer!
| QLD, NSW | 1-3 business days |
| VIC, ACT, TAS | 3-7 business days |
| SA, WA, NT | 5-10 business days |
| New Zealand | 5-10 business days |
| UK | 10-15 business days |
Do you offer click and collect?
Sadly we don't at this time. We are very hopeful to be able to offer click and collect very soon!! Big plans in the works! 😉
Do you ship to PO boxes, parcel lockers or parcel collect?
We ship with Australia post so yes we can ship to PO boxes, parcel lockers and parcel collect!
My parcel is taking an awfully long time to arrive...
Damn snail mail! Unfortunately, once a parcel leaves our warehouse there is not much we can do. It is in the hands of our posties and sometimes there can be delays, although they are usually pretty good! Please keep an eye on your tracking or contact the courier/postal service directly to enquire about where your parcel might be.
My tracking says my order has been delivered but I can't find it anywhere!
We only ship with signature on delivery to ensure the safe and secure delivery of your parcels, so this should not be happening unless you have opted for authority to leave. Sometimes, couriers can leave parcels in obscure places, so make sure you've checked everywhere on your property, and even with your neighbours too. If you still can't find your parcel, you can lodge a missing parcel enquiry directly with the courier or postal service. If you're having trouble, please send us an email at help@thesomewhereco.com or simply let us know that this is the situation so we can keep an eye on it too!
My order is being returned to sender!
There may have been an issue with your delivery address, and if a package is unable to be delivered, we will contact you to organise a re-delivery at your cost. If this fails you will be refunded the purchase cost but not the shipping charges.
Returns & Exchanges
My product arrived faulty/broken
I've changed my mind and would like to exchange or return my order
-
We can exchange/refun d orders up to 30 days after you have received your order -
The Somewhere Co. does not accept returns or exchanges on end of season or final clearance items or earrings for hygiene reasons -
Items being exchanged/returned must be in unused and clean, saleable condition with packaging and tags attached Shipping for the return/exchange is at the customer's own cost -
We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/refund if the item goes missi ng in transit
