The Somewhere Co. is on the hunt for Customer Happiness Associates join our team, based at our Banyo Warehouse. This is a seasonal casual role, with hours flexing up significantly throughout November and December. To be successful, team members must be available from Monday 7 October to Friday 31 Jan.
What we’re looking for
We are searching for customer service superstars to help us ensure our community enjoys a memorable experience with us during our busiest season of the year. To succeed in this role, you’ll need to be customer obsessed, care about the little details, be a great problem solver and an exceptional communicator. You’ll be the type of person who loves nothing more than to make someone’s day!
This is a casual role, with hours ranging depending on the needs of the business. Shifts may range between 7:30 am and 6:00 pm, Monday to Friday with the possibility of some weekend hours – all flexible depending on your availability. Hours will peak during November. There is an extended leave ban during November and December.
Day to day, you will:
- Live and breath our values: Colour outside the lines, Move the needle, You can sit with us, Create a memorable experience , Find a better way and Embrace play
- Tenaciously chase the best possible experience for our community, every single time
- Deliver WOW experiences for our customers across all channels – phone, email, social media, reviews and in person through click and collect
- Help build our community by developing warm connections across all channels
- Become familiar with our CX KPIs and understand their impact on the overall Customer Experience: Response Time, Resolution Time and CSAT
- Process customer returns and exchanges, recognising the impact a positive return/exchange experience can have on long term customer value
- Star in social content, our community loves to see behind the scenes!
To succeed in this role, you will need:
- Great time management and organisational skills, the ability handle multiple tasks on the go at once without breaking a sweat!
- A genuine love of people and passion for creating authentic and engaging connections
- Computer wizardry with typing finesse
- Highly regarded skills:
- Experience in a similar role, ideally with an omnichannel e-commerce background
- Experience with Gorgias or other helpdesk platforms
- Experience with Shopify or other ecommerce platforms
- Experience with Aus Post or other shipping platforms
- Administration experience
- Prior retail or hospitality experience
And the perks?
- Unlimited product discounts – 50% off TSC and 30% off any other brands we carry (best Christmas EVER!)
- Unlimited product discounts off TSC for your immediate family.
If this sounds like the perfect role for you, apply now! We LOVE a good cover letter so please tell us more about yourself and why you think this role is for you! Email your CV and cover letter to Kate at careers@thesomewhereco.com.
Please include the role in the subject line, and don't forget your snazzy cover letter - go on, show us your FUN side!