The Somewhere Co. is seeking a full-time Production & Logistics Manager to join our Brisbane team. The Somewhere Co. is a lifestyle brand that believes practical doesn’t always have to mean black and white. We know eco can be sexy and stunning prints make everything way more fun! We’ve become the destination for the everyday modern woman, regardless of their stage in life, to find beautifully bright and FUNctional products. For home, work, baby and play. TSC services both wholesale and retail customers internationally.

Sound like we are the job for you? Keep reading!

We are searching for our next TSC unicorn to help ensure our production management and accompanying logistics run like a breeze. You will be detail orientated and a strong communicator to be successful in this role and have carried out a similar role in the past. We are a global brand with many moving parts, so it is essential you are well-versed in all things production and logistics management.

What you’ll need:

• Minimum 3+ years experience in a similar role
• Experience communicating with overseas manufacturers
• A go-getter with a solutions focused attitude
• An understanding of shipping and logistics processes
• An understanding regulatory requirements for importing and exporting into multiple countries
• Ability to work to deadlines and prioritise
• Negotiation skills
• Attention to detail – this is a must in this role
• Strong analytical and problem-solving skills
• Experience working with inventory management systems, illustrator and excel

Your day to day would look like:

• Input and management of Purchase Orders
• Plan and oversee production schedules
• Estimate, negotiate and agree on budgets and timelines - both internally and with manufacturers/suppliers
• Manage manufacturing process from start to finish alongside the design team
• Source new manufacturers based on the needs of the business
• Determine quality control standards
• Liaise with buyers, marketing and sale teams
• Assist with planning and coordination of the distribution of TSC products across our geographical footprint – online, bricks and mortar and wholesale channels.
• Liaise with freight forwarders and maintain shipping management paperwork for the wider team
• Work with design team in ensuring product is on track for selling seasons
• Select transportation carriers and suppliers and negotiate rates and contracts.
• Internal reporting to measure efficiencies across production
• Prepare range presentations, alongside the design team

And if you needed more of a reason to come work with us?

• You get to work with a bunch of fun loving ladies [and the supporting gent or two] who like to get down to business.
• A role that offers growth
• Personal and professional development
• Generous staff discounts
• Quarterly product allowance

If this sounds like the perfect role for you, apply now! We LOVE a good cover letter so tell us more about yourself and why you think this role is for you!

We are searching for our next TSC unicorn to help us make sure we’re delivering on our number one goal: making sure our customers are having a memorable experience with us, every single time. To succeed in this integral role, you’ll need to be customer obsessed, care about the little details and be an exceptional communicator. You’ll be the type of person who loves nothing more than to make someone’s day!

This is an exciting opportunity to join a dynamic business that is expanding rapidly with career progression a possibility for high potential candidates, especially in the lead up to Black Friday and the holiday season as this division will grow considerably during that time. The role will be part time, between the hours of 8:00 am to 3:00 pm Monday to Friday, with the possibility of hours extending during peak times.

Your day to day, you will:

• Deliver WOW experiences for our customers across all channels – phone, email, social media and reviews
• Be solution driven and open to finding a better way, allowing you to implement new systems like online chat
• Confidently be able to draw conclusions from existing reporting, helping you to identify opportunities to streamline processes that contribute to improved performance in our CX team, and ultimately elevate our customers experience
• Create and follow through on action plans designed to ‘move the needle’
• Ensure our customer service team is meeting KPIs: Response time, resolution time and CSAT
• Help build our community, developing warm connections across all channels
• Process customer returns and exchanges, recognising the impact a positive return/exchange experience can have on long term customer value
• Be our ‘eyes and ears on the ground’. You’ll need to capture and report on customer feedback and share / escalate with other divisions when necessary
• Be willing to go the extra mile for our customers and not be afraid to get your hands dirty, you’re a real go-getter!

To succeed in this role, you will need:

• 2 years experience in a similar role, ideally with an omnichannel e-commerce background
• Excellent time management and organisational skills, the ability handle multiple tasks on the go at once without breaking a sweat!
• A genuine love of people and passion for creating authentic and engaging connections with our customers and our team
• Pace, you can get things done quickly and can type fast
• Exceptional communication skills, allowing you to:
• Collaborate with other divisions providing valuable insight from the customer’s perspective
• Draft succinct emails to customers, providing all the information they need or clearly stating what you need – all while weaving in TSC’s tone of voice
• Experience with Gorgias highly regarded
• Experience leading a team highly regarded

If this sounds like the perfect role for you, apply now! We LOVE a good cover letter so tell us more about yourself and why you think this role is for you!

We’re on the hunt for 2 passionate Store Managers to lead the teams at our Melbourne Central and Karrinyup stores. Put your leadership skills to work and lean on your ability to naturally influence, coach, and motivate your team to deliver memorable experiences for our customers. This is a fabulous opportunity to join a rapidly growing Australian business that’s owned and led by a team of strong women working hard to disrupt the status quo. We love great design, colour and are always up for a challenge – come join us!

Day to day, you would:

• Live and breath our values: Authenticity, Curiosity, Community and Accountability
• Lead by example to achieve store targets and meet daily KPIs
• Confidently be able to draw conclusions from reporting, helping you to identify opportunities to elevate improve store performance, and ultimately uplevel customer experience
• Take responsibility for store all operations including rostering and inventory management, recognising their impact on the overall customer experience
• Weave your VM magic, with products sometimes changing week to week
• Utilise excellent time management and organisational skills
• Be solutions-focused and able to manage multiple tasks on the go
• Rely on your strong written and verbal communication skills to mentor and nurture your team and work closely with your remote Sales Manager

What you’ll need:

• A genuine love of people and passion for creating authentic and engaging connections with your team and customers
• Previous retail management or leadership experience is preferred
• A proven track record of building and nurturing strong, engaged and high performing teams
• High energy and the motivation to succeed autonomously
• Strong visual merchandising skills

The Perks:

• Unlimited product discounts – 50% off TSC and 30% off any brands we carry in our stores
• Unlimited product discounts for your immediate family
• A quarterly product allowance
• An accessible and supportive leadership team with exposure to what happens behind the scenes

If this sounds like the perfect role for you, apply now! We LOVE a good cover letter so tell us more about yourself and why you think this role is for you!

The Somewhere Co. is on the hunt for bright and bubbly casual retail associates to join our stores in Karrinyup, Melbourne Central and Indooroopilly.

Do you love design and colour? Are you looking for a new and exciting challenge? Are you looking for a dynamic, busy and fun work environment where you feel supported?

Well, this could very well be the role for you!

Day to day, you will:

• Support the Store Manager and HQ team in the day-to-day running of the store, delivering an exceptional experience for our customers every single time
• Follow our customer service expectations, enabling you and your store team to reach our business goals
• Support our leadership team with inventory control, ranging from unpacking deliveries to replenishing the store
• Assist with visual merchandising, helping to uphold our VM guidelines and creating a beautiful a space for our customers

To succeed in this role, you will need:

• A genuine love of people and passion for creating authentic and engaging connections with our customers, keeping them coming back time and time again!
• A keen eye for detail
• The ability to thrive in a team environment and also the confidence to work alone
• Previous retail experience highly regarded
• A solution driven, ‘can do’ attitude
• Availability to work weekends as well as weekdays

If this sounds like the perfect role for you, apply now! We LOVE a good cover letter so tell us more about yourself and why you think this role is for you!